
In this section, you will find advice on what to do if you need help with any academic issues, and more importantly -how to avoid them in the first place.
If you experience any general issues with your course, you should first speak to your course rep. But if you find yourself struggling with a specific problem (e.g., your workload or you feel you've been unfairly treated or graded), speak to our advice team, who are independent from the university and can give you straight, honest advice without any conflict of interest.
To support you with your studies and avoid issues in the first place, we've put together some advice that should help you manage your time and study effectively. Use the links below to learn more.
Sometimes personal circumstances, like illness, or bereavement, might impact your ability to study, prepare for, or finish your assessment. Learn more about what to do.
You can apply for:
You can apply through MyAcademicRequests and will be required to complete a declaration as part of your application. If your request is approved, you will be given a new deadline to submit your assessment.
If you have already submitted your assessment, you won’t be eligible for any type of extension.
An automatic short extension is for 7 days. This extension will apply to all assessments that are due for submission within 7 days of your request.
You can apply for an automatic short extension from 7 calendar days before the deadline and no later than 72 hours after the deadline. You can self-certify for this type of extension, without needing to have additional evidence.
You can submit up to two automatic short extensions in each academic year. You cannot use both of these for the same assessment.
Any additional extension requests will need to be supported by evidence (acceptable evidence).
Once submitted, your extension application can’t be retracted.
Submit an automatic short extension through MyAcademicRequestsAn evidenced (longer) extension is for up to 14 days. You can apply for an evidenced extension any time before the assessment deadline, but no more than 7 days after the deadline.
You will need supporting evidence for this type of extension. Learn more about examples of supporting evidence (acceptable evidence).
If you have had an automatic short extension, you can apply for a longer, evidenced extension within 24 hours of the revised deadline.
If you have an access statement which permits extensions, you can submit one evidenced extension to cover all relevant assessments throughout the academic year. You should use your access statement as evidence to support your submission.
Submit an evidenced extension through MyAcademicRequestsOnce you have applied for an evidenced extension, we will get back to you within 5 working days to confirm if your extension request has been accepted.
Sometimes you may be waiting for evidence. In this case, you can complete a self-certification form, and upload that to your MyAcademicRequest. This can be used for an extension of up to seven days; any more than seven days will need additional evidence.
If you're unable to access the online platform, please complete the offline application form and send it to your School Administration team.
Evidenced extension example
"I had been feeling unwell for over a week so visited my GP. I have now been diagnosed with bacterial tonsilitis and have been prescribed antibiotics today. I would like to request an extension of 14 days as I’ve been advised the antibiotics will likely take a few days to have any effect. I have been unable to focus on my work whilst feeling unwell and need time to recover. I have uploaded a medical note from my GP, along with my prescription, as evidence."
Sometimes your personal circumstances might affect you for longer than 14 days or mean that you can’t sit an exam or other in-person assessment. When this happens, you can ask to delay until the next assessment opportunity, which will usually be in the summer.
You can apply if:
You can apply for a delay until the next assessment opportunity as soon as possible, before or no later than 7 days after the assessment date or deadline. To do this, you will need to provide supporting evidence (see examples of supporting evidence: acceptable evidence).
If you have been unwell in the 7 calendar days up to or after the assessment deadline, or in the seven calendar days before the start time of the assessment event, you can complete a self-certification form and upload that to your MyAcademicRequest as supporting evidence.
Submit an assessment at the next opportunity request through MyAcademicRequestsPersonal circumstances can impact your ability to finish an assessment or sit an exam at any time. This can happen when you have to resit, or take an exam at the next opportunity, or when you need to submit referred work.
If this happens to you, you should notify your School by submitting an application through MyAcademicRequests:
When reviewing the request, the number of previous attempts and/or opportunities to submit or take an assessment may be taken into consideration.
We understand that you may be anxious, distressed or find it difficult to talk about your personal circumstances. You might also need advice and support.
If you want to talk to someone about your assessments, we suggest you speak to your Personal Tutor, Course or Module Leader or Course Administrator. They will be able to offer advice and can help you to access other sources of support, such as wellbeing, if you need it.
We offer a range of support services to help you deal with your personal circumstances, and you can find a list of the services NTU offers on their website.
You can also get independent advice by booking an appointment with our Student’s Union Information and Advice Service.
We try to ensure that your studies aren't disadvantaged by any:
Find out more about the range of support available to you.
If you need to talk to somebody about your studies, the Library offers one-to-one support sessions with:
The Library also offers bookable appointments for maths and statistics support.
You can find out more about the help available from the Learning and Teaching team on our Library pages. This includes tailored support with academic writing and referencing.
We recommend you access any relevant study support offered within your Academic School. You'll find details of this support in your module learning rooms on NTU's Online Workspace (NOW).
NOW is a crucial source of information. You'll be able to find:
Make sure you understand each assignment and be confident about asking for help early on. Our staff are experienced in supporting students with a range of disabilities and learning or health conditions.
All the PCs in our resource rooms feature assistive technology applications.
Free assistive technology resources are available to help you with your studies. These include text-to-speech and mind-mapping apps.
You may have been allocated assistive equipment and software through the Disabled Students' Allowance (DSA). If so, make sure you use the provision to support your study and learning.
You'll have access to online services including:
The Library also provides over 777,000 e-books and over 200,000 e-journals. You can access the majority of these both on and off campus.
We provide academic English and language support to international students who meet our English language requirements and are studying for a degree at NTU. These sessions are offered free of charge and are non-credit-bearing and non-assessed.